Sky customers in Derby and Derbyshire will be left without phone lines and broadband until the early hours of Tuesday morning, due to an “underground fire”.
Broadband and phone problems in the East Midlands area are affecting customers in Derby, Etwall, Repton, Chellaston, Allestree, Breadsall, Duffield, Alvaston, Sandiacre, Barton under Needwood, Burton, Tutbury, Ashbourne, Mickleover, Peartree and Long Eaton.
Information on the service status section of Sky’s website reads: “You might not be able to get online or make/receive phone calls due to a problem in your local area.
“We’re working on fixing the problem and we’ll provide an update on this page once we’ve discovered what is causing the fault. We’re sorry for any inconvenience caused.”
The fault was initially reported just after 5.15pm on Monday.
Read more: Did you see the Thunder Moon and what does it mean for the weather?
Fibre broadband customers are also facing similar issues in locations including Allestree, Alvaston, Ashbourne, Belper, Brailsford, Breadsall, Castle Donington, Chellaston, Duffield, Draycott, Derby, Etwall, Great Cubley, Hulland Ward, Long Eaton, Melbourne, Mickleover, Peartree, Sandiacre, and Shardlow.
Speaking on Twitter, Sky’s help team intially told the Derby Telegraph: “The cable has actually been cut by a third party contractor working on behalf of someone else, we are waiting for them getting back to us with more information. At this stage I do not have a time for when it will be fixed.”
Update: East Midlands. Repair teams are onsite & are continuing their investigation. More updates to follow.— Sky Help Team (@SkyHelpTeam) July 10, 2017
But just before 9pm, the help team tweeted that the damage was caused by an “underground fire”.
Update: East Midlands. Support teams are working hard to repair damaged caused by an earlier underground fire. More updates to follow.— Sky Help Team (@SkyHelpTeam) July 10, 2017
Sky’s help team tweeted just after 9pm to say that engineers would not be able to access the site “at least until the early hours of the morning” due to “health and safety issues” caused by the fire.
Update: East Midlands. Engineers on site, unable to assess fire damage until the early hours at the earliest due to health & safety issues.— Sky Help Team (@SkyHelpTeam) July 10, 2017
There is currently no indication of when connection might be restored.
Source: Derby Telegraph